• Where is my local C&G branch?
• How do I get in touch about a C&G mortgage?
• How do I get in touch about a C&G savings account?
• Calling from overseas
• Write to us?
• How do I make a complaint?
• Complaints data
Enter your postcode or town and we'll tell you where your local C&G branch is and provide you with a map of the area.
Call or visit your local C&G Branch
Our branches are open 9am - 5pm Mondays, Tuesdays, Thursdays and Fridays, and 9.45am - 5pm on Wednesdays.
Saturday opening times vary, so please check with your local branch before visiting.
For a new C&G mortgage: 0800 028 0639*
Open 8am-8pm Monday to Friday and 9am-2pm Saturday
Closed Sundays and Bank Holidays
Call or visit any C&G branch
For an existing C&G mortgage: 0845 603 1637*
Open 8.30am-9pm Monday to Friday and 8.30am-1pm Saturday
Closed Sundays and Bank Holidays
Call or visit any C&G branch
For a new C&G savings account: 0845 602 0022*
Open 8.45am-5pm Monday to Friday
Call or visit any C&G branch
For an existing C&G savings account: 0845 602 0022*
Open 8.45am-5pm Monday to Friday
Call or visit any C&G branch
For all queries: +44 1452 372 372
(General switchboard, available 8.45am-6pm Mon-Fri, 9am 12.30pm on Saturdays)
C&G Mortgages: Cheltenham & Gloucester plc, Chief Office, Barnett Way, Gloucester, GL4 3RL
C&G Savings: PO Box 1888, Andover, SP10 9BF
If there's something you're not happy with, you might want to make a complaint. Here you can find out what to do.
Do you have a complaint about a mortgage?
If there's a problem with any aspect of the service you receive from us, or with your mortgage itself, please follow the steps explained in this leaflet.
Download our Mortgages: our service promise 
521k
Do you have a complaint about C&G Savings?
If there's a problem with the service you receive from C&G Savings, or with your C&G savings account itself, please follow the steps explained in this leaflet.
Download our Savings: our service promise 356k
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Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.
We are committed to transparency and publish details of the complaints data we last reported to the Financial Services Authority. View the complaints data for firms associated with the C&G brand.
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